Between the three of us

How to design for trust in digital services

Between the three of us is an interaction design diploma that explores how trust affects digital services. The project focuses on the relationship between the service provider and the user.

The project is conducted with a theoretical approach while using design methods to reach an outcome. The research consists of findings from a wide range of fields such as psychology, management and economy. The outcome has become a five-principle-model. The five principles are competence, transparency, control, expectation and appearance. The model suggests elements that need to be present in order to obtain trust form the users. The five principles are competence, transparency, control, expectation and appearance. In addition to the principles there is an elaboration on a set of structural levels in which the principles can be applied. The principles are used as an evaluation tool of existing services, in analysis, workshops and are presented to various established design professionals.

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Theodor Henriksen  |  post@theodorhenriksen.com | www.theodorhenriksen.com | +47 99 02 83 77