Change is necessary, and never has it been more so than now. In a world with exponential growth in knowledge and technologies, keeping up to date with current innovations is imperative if an organization wishes to survive. Yet, approximately 70% of change initiatives within organizations fail.
This diploma explores how a service design approach can be used to facilitate change within an organizational context. The objective is to identify potential areas of interest and determine what the available design material actually is, and how we can use it to influence the change process. The diploma was done in collaboration with ABB, an international organization with over 150 000 employees. Thus allowing me to observe the dynamics that occur when a diverse range of people must simultaneously change their ways of working.
Hilde Dybdahl Johannessen | firstname.lastname@example.org | +47 932 65 491